In the event there is a problem with your order, please contact us by email us [email protected] or toll free at (800)-353-7696, and let us know in detail of any displeasure you have with your order or experience shopping with YMQ Medical Supply & Equipments.
If you need to return an item for a refund:
With the exception of non-returnable items, all unopened products purchased at YMQ Medical Supply & Equipments can be returned within 30 days from original purchase date. A restocking fee of $7.50 will be assessed on all returns under $75. For returns above $75 a 7% restocking fee will be assessed. Return shipping expenses are not covered. Note, we do not provide return shipping labels.
You will need a Return Authorization (RA) number from YMQ Medical Supply & Equipments. Shipping the item back without an RA number from YMQ Medical Supply & Equipments may delay your refund. To obtain an RA number, simply fill out the Return Authorization Form.
Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from YMQ Medical Supply & Equipments, it may delay your refund.
Boxing the Item
The item you are returning must be shipped back in its original box. The RA number can be written on the return shipping label or a separate sheet of paper, just not on the box itself.
Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx otherwise USPS. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit. In general, it takes approximately 7-10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is YMQ Medical Supply & Equipments’ policy to issue the refund to the same credit card with which the order was placed. In order to receive credit, all products must be returned in the original packaging and including all original contents. Items not in their original condition are not returnable.
Any claims for damaged or missing items must be made within 72 hrs. Returns are not accepted for the following items: opened and/or assembled items, special order items, opened or used medical items or devices which can no longer be sent back to the manufacturer, custom or made to order products.
You can reach customer support at (800-356-7696), or email us [email protected]