Track my Order

How Do I change or cancel my order?

We at YMQ Medical Supply & Equipments know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

How can I track my package Domestic/International?

  1. Depending on the shipping method selected you may visit USPS.com, DHL.com, UPS.com or FedEx.com and enter the tracking number that was emailed to you directly on the carrier’s website.
  2. In your Shipping Confirmation email, you’ll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

I placed an order, never received a confirmation email nor number?

If you do not receive a confirmation email nor number from YMQ Medical Supply & Equipments within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly. To check your orders, kindly log in your My account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing [email protected] or by calling (800)353-7696.

Why was my order cancelled?

  1. In the event that we are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
  2. The item(s) sold out.
  3. There is a delay in replenishment for your item(s).

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

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